runx88 Privacy Policy

1. Introduction

runx88 ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. This Privacy Policy ("Policy") describes how runx88 collects, processes, stores, and protects the personal information of users of our website runx88.lat.

By registering on our platform or using our services, you agree to the terms of this Privacy Policy. Please read this policy carefully. If you have any questions or concerns, please contact our support team.

runx88 believes that privacy is a fundamental right. We collect only the information that is essential for providing our services, and we manage your information in accordance with applicable laws and regulations. Ensuring the security and privacy of your personal information is one of our highest priorities.

2. Information Collection

runx88 collects information in the following ways and categories:

2.1 Information Provided Directly

When you register on our platform or manage your account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address
• Password (stored in encrypted form)
• Mobile number
• Permanent address and nationality
• National ID card or passport number (for identity verification)
• Financial transaction information (bKash, Nagad, Rocket, Upay or bank account number)

2.2 Automatically Collected Information

The following information may be collected automatically while using our platform:

• IP address and device information
• Browser type and operating system
• Session duration and usage patterns
• Login date and time (Bangladesh Standard Time, UTC+6)
• Data collected by cookies and tracking technologies
• Gaming history and betting activity

2.3 Identity Verification Information (KYC)

To ensure safe and legally compliant services, runx88 may request the following documents as part of the Know Your Customer (KYC) process:

• Photo or scanned copy of national ID card
• Passport or driving licence
• Proof of address documents (utility bill, bank statement, etc.)
• Relevant information for payment method verification

3. Purpose of Information Use

We use your information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Account creation, verification, and management
• Processing deposits and withdrawals
• Maintaining gaming history and transaction records
• Providing bonuses and promotional offers
• Managing the VIP programme

3.2 Security and Fraud Prevention

• Detecting unauthorised access or fraudulent activity
• Ensuring account security
• Complying with anti-money laundering obligations
• Adhering to applicable laws and regulations

3.3 Customer Service Improvement

• Responding to support requests
• Improving platform performance and user experience
• Resolving technical issues
• Providing a personalised gaming experience

3.4 Communication

• Sending important account-related notifications
• Sending security alerts and verification codes
• Informing you about promotional offers with your consent

4. Cookie Policy

runx88 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve the functionality of our platform.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for maintaining login sessions and the core functionality of the platform.
• Functionality Cookies: Used to remember your preferences such as language or game settings.
• Analytics Cookies: Used to understand usage patterns on our platform, which helps improve the quality of our services.
• Security Cookies: Used to detect fraudulent activity and protect accounts.

4.2 Cookie Controls

You can manage cookies through your browser settings. However, please note that disabling essential cookies may affect some core functionality of the platform. For non-essential cookies, we act on the basis of your consent.

5. Data Storage and Security

runx88 employs industry-standard technical and organisational measures to protect your personal information.

5.1 Security Measures

• SSL Encryption: All data transferred between our platform and your device is encrypted using SSL (Secure Sockets Layer) technology.
• Data Encryption: Sensitive information, particularly passwords and financial data, is stored using strong encryption algorithms.
• Access Controls: Only authorised personnel can access your information, and only to the extent required to carry out their responsibilities.
• Regular Security Audits: Our systems undergo regular security audits and vulnerability assessments.
• Two-Factor Authentication: Two-Factor Authentication (2FA) is provided to protect your account.

5.2 Data Retention Period

We retain your information only for as long as necessary:

• All information is retained for the duration that your account remains active.
• Even after account closure, certain information may be retained for a defined period due to legal and regulatory obligations.
• Financial transaction records are retained for the period required under applicable law.
• Once retention is no longer necessary, information is securely deleted.

6. Sharing Information with Third Parties

runx88 never sells your personal information to third parties for marketing or commercial purposes.

6.1 Situations Where Information May Be Shared

We may share information in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, Rocket, Upay, and bank transfers to complete transactions.
• Game Software Providers: Necessary information may be shared with providers such as PG Soft, Pragmatic Play, JILI, and Spribe for the operation of games.
• Legal Obligations: We may be required to provide information as part of a court order, government directive, or legal process.
• Security Concerns: Information may be shared with relevant authorities to prevent fraud, money laundering, or other criminal activity.
• Service Partners: Technology partners and service providers necessary for the operation of our services — they receive only the required information under a confidentiality agreement.

6.2 Third-Party Obligations

All third parties with whom we share information are contractually bound to protect the confidentiality of your data and must comply with our privacy standards. They may use the information received only for the specified purpose.

7. User Rights

As a user of runx88, you have the following rights regarding your own personal information:

7.1 Right to Access Information

You may at any time request to view the information stored about you by logging into your account or by contacting our support team. We will endeavour to respond to your request within a reasonable time.

7.2 Right to Correct Information

If the information stored about you is incorrect or incomplete, you may request that it be corrected. Your information can be updated through your account settings or with the help of the support team.

7.3 Right to Delete Information

In certain circumstances you may request deletion of your information. However, we may limit this right where there are legal obligations, active investigations, or unresolved financial matters.

7.4 Right to Object to Processing

You may withdraw your consent for marketing communications at any time. To stop receiving promotional emails, use the unsubscribe option at the bottom of the email or contact our support team.

7.5 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us via our 24/7 live chat. We will process your request within a reasonable time after verifying your identity.

8. Protection of Minors

runx88 is for users aged 21 and above only. We do not knowingly collect or process information from any person under the age of 21.

During the registration process we collect date of birth for age verification, and this is verified by identity document where necessary. If we become aware that a minor has registered, we will immediately close their account and delete all associated information.

If a parent believes their minor child has registered, please contact [email protected] immediately.

9. Third-Party Links

Our platform may sometimes contain links to third-party websites. These links are provided for the convenience of users and do not imply that we endorse those websites or take responsibility for their content.

When visiting a third-party website, that site's own privacy policy will apply, not ours. Please read the privacy policy of any third-party site before visiting it. runx88 is not responsible for the privacy practices of third-party websites.

10. Policy Changes

runx88 may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• A notification may be sent to your registered email.
• A notification may be displayed when you log in to the platform.

If you continue using the platform after changes have been made, you will be considered to have agreed to the updated policy. We therefore recommend that you review this page regularly.

If you have any objection to a change, please contact us before the change takes effect or decide to close your account.

11. Contact

If you have any questions, comments, or complaints about this privacy policy, please contact us:

For those interested in reading runx88's other policies and terms, please visit our Terms & Conditions and Responsible Gaming pages.